Body of Work
Every engagement, one line each.
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Multi-System · Real-Time · Priority Routing
ShippedVoicemail-to-Slack Notification Pipeline
Customer Service Operations · Active-Client Prioritization
Live voicemail-to-messenger routing with active-client prioritization, inline audio playback for priority callers, and self-healing backfill.
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Routing · Framework · Messenger-Agnostic
ShippedEnrollmentTraQ™: Real-Time Agent Routing Queue
Customer Service Operations · Live Transfer Coordination
Messenger-native agent routing queue with carrier-aware pool selection and pluggable handlers — first deployment of the LionsHead Integration Library.
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Compliance · AI Scoring · Integration Library
BetaCALIPER™: AI Call Score Compliance Export
Regulated Communications · QA Compliance Automation
Multi-vendor AI call-scoring pipeline with config-driven deployments, classified transport-layer retries, and hash-based state ledger — the deepest production deployment of the LionsHead Integration Library.
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CRM · Slack · Real-Time
ShippedLive Sales Feed Integration
Sales Operations · Real-Time Coordination
Real-time CRM-to-messenger sales broadcast with idempotent polling, self-pruning deduplication, and zero backfill on restart.
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Reconciliation · Predictive Modeling · Multi-Layer Match
ShippedRTR™: Ready to Reconcile
Payment Reconciliation · Predictive Financial Operations
Pay-statement reconciliation engine with three-layer identity matching and predictive Recon outcome modeling.
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Egress · Ingress · OCR
ArchiveAutonomous Policy Reconciliation Engine
Health Insurance · Policy Reconciliation
Modular egress + OCR + ingress pipeline that reconciles policy state against the carrier of record overnight.
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Bulk Mutation · Sessioned Ingress
ArchiveMass Policy Ingress Engine
Policy Operations · State Reconciliation
Spreadsheet-driven bulk policy state mutations with session-pooled HTTP and full audit trail written back into the workbook.
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Agent Performance · CPA
ArchiveSpectrum™ Sales and Agent Performance Tracker
Sales Performance · Cost-Per-Acquisition
Real-time agent profitability instrumentation with statistics-driven watch list and chunked messenger reporting.
Architectural briefs, sanitized code excerpts beyond what's shown on the main case-study page, verifiable production metrics, and live demos are all available during a Discovery & Architecture Blueprint engagement — under NDA where the engagement requires it.
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The case studies on this page are summary teasers. The full architectural briefs — diagrams, code excerpts, measured outcomes — are available under engagement. Start with the Discovery & Architecture Blueprint to access them.